Wedding Favours Australia | Ideas, shop for Bomboniere, Bonbonniere

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Terms and Conditions

All information, products, images and services offered from this Web site to you is conditioned upon your acceptance of all of the terms, conditions in this page. Wedding Favours Australia reserves the right to make changes to these Terms and Conditions at any time by posting the changed Terms and Conditions in this page.

By using or viewing of this Web site, you have agreed to all following terms, conditions and notices, and any changes to the Terms and Conditions made by Wedding Favours Australia.

The term 'weddingfavoursaustralia.com.au' or ‘Wedding Favours Australia’ or 'us' or 'we' refers to the owner and employee of this website. The term 'you' refers to the user or viewer of our website.


LIABILITY

We shall not be liable for any risk related to your use of any of the materials or information on this website. It’s your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

By using or viewing this website, you acknowledge that information on this website might contain inaccuracies, we do not provide any warranty or guarantee to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose, we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to change or discontinue at any time any aspect or feature of this Web site.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


COPYRIGHT

This website contains material which is owned by or approved for our use. None of the design and material contained on Wedding Favours Australia Website may be copied, modified, or used, without the prior written consent of Wedding Favours Australia. Violation of this provision may result in severe civil and criminal penalties.


SHIPPING

Current Order Timing

Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalising if requested) + shipping time = delivery time.

Generally, standard non-personalised items take between 1-2 weeks to dispatch unless stated otherwise.

For Personalised items, we are proud to be one of the favour specialists that could process and deliver some of our personalised items in 1- 2 weeks. Some of other personalised items, please allow delivery up to 4-6 weeks for processing , please click and check out shipping time frame on product page description for items you wish to order.

If an item you have ordered is unavailable in the advertised timeframe, our customer relations advisers will contact you immediately to let you know and provide you with the option to replace or refund your order. Items listed on our website listed are available to the best of our knowledge, available to ship to you within the advertised timeframe. If you have any questions about this, please email us at contact@weddingfavoursaustralia.com.au or to speak to us, email us your contact details and one of our customer relations advisers will call you back within 24 hours .If you have any questions, we're here to help!

To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production and transit times. Please note that, in some cases, you may receive multiple packages.


RETURNS, EXCHANGES, REFUNDS AND OUR 100% MONEY BACK GUARANTEE

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at info@weddingfavoursaustralia.com.au for a return authorisation number within 30 days of receipt. Some items are non-returnable and non-refundable such as edible, personalised, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are sugar almonds, lollipops, drink mixes, coffee, tea, jelly, honey, flip flops and olive oil. Please note, your return authorisation number (RA#) will expire 30 days after issuance. Please follow these easy steps.

Conditions of products being returned:

  • All products must be returned within 30 days of receipt.
  • The product(s) must be as new (unused and undamaged) and with their original packaging intact.
  • No refunds, returns or exchanges on personalised, edible, and cosmetic items.

Instruction on returning products to Wedding Favours Australia:

Step 1
Print out your "Order Confirmation" email which is the email you received confirming the product details you have ordered. Enter the RA# in the appropriate space provided on the order confirmation email, If your order is returned without an RA#, there will be a $20 PROCESSING FEE.

Step 2
Affix the print out order confirmation email to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorisation will be charged a $20 restocking fee. We do strongly recommend that you insure your return package or use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. We reserve the right to refuse a return on any product that does not meet these requirements.

Refund for Damaged Goods

Please inspect all items carefully when you receive your order. If there is any damage, please contact our customer relations advisors Mon-Fri 9AM - 6PM AUS EDT at info@weddingfavoursaustralia.com.au at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with our posting agent if needed.

Shipping charges are only refundable if:

  • We made an error on your order
  • There is damage to your order in shipping

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Delivery Charges

Order amount Standard shipping rate Express shipping rate
$0 - $200 $12 $22
$201 - $300 $24 $34
$301 and above capped at $35 capped at $45

Delivery to Australia only.

Deliveries are via AusPost or other post agency. Please provide us with a street address when you checkout for deliveries or instructions on where your parcel can be left if unattended.

If your shipping charge is large, we reserve the right to contact you to discuss payment of extra shipping charges.


AVAILABILITY OF STOCK

If an item you have ordered is unavailable in the advertised timeframe, our customer relations advisers will contact you immediately to let you know and provide you with the option to replace or refund your order. Items listed on our website listed are available to the best of our knowledge, available to ship to you within the advertised timeframe. If you have any questions about this, please email us at contact@weddingfavoursaustralia.com.au or to speak to us, email us your contact details and one of our customer relations advisers will call you back within 24 hours. If you have any questions, we're here to help!

To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production and transit times. Please note that, in some cases, you may receive multiple packages.


PAYMENT AND PRICING

Products will be dispatched upon receipt of order form and processing of payment. Products paid for by cheque, money order or direct deposit will not be dispatched until payment has cleared. Please consider this may take up to 7 working days in some cases. If you have any other queries, please email us at info@weddingfavoursaustralia.com.au.

Prices are listed in Australian Dollars. Wedding Favours Australia reserves the right to change prices at our discretion.

PRIVACY AND SECURITY

All our credit card transaction/ processing via Paypal.

  • Your bank, credit card and personal details are never shared.
  • Paypal helps prevent fraud and offers protection against unauthorised transactions.

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

COUPON OFFERS AND SALE ITEMS

Wedding Favours Australia occasionally offers sale items and coupon offers to help you save on your wedding and party favours’ needs. Sale items are available only until sold out and we will contact you if we have sold out of an item you have ordered and offer you a refund, or partial refund, credit or substitution item for the sold out item you have ordered.

For coupon offers, please check the coupon expiry date and time. All offers are available one only coupon per order and cannot be combined with other offers. If you have access to more than one coupon, please choose the coupon that offers you the best deal. To use our coupons, please enter your coupon code at Checkout page and coupon code is not valid on previous purchases or store purchases (previous purchases not eligible). Offer may be changed or discontinued at any time without notice. Unless stated, coupon does not include free shipping.


ADDITIONS OR CHANGES TO YOUR ORDER

We are happy to make additions or changes to your order if your order has not been processed or dispatched. If order hasn’t been dispatched, we could waive your additional item shipping cost for free. If you wish to make changes to your order, please email us at info@weddingfavoursaustralia.com.au or email your contact details for us to call you back and we will discuss the status of your current order and how we can assist.